SPA & WELLNESS BUSINESS CONSULTING
Your Spa Should Be as Profitable as It Is Beautiful.
You built something clients love. We help you fix the pricing, systems, and experience gaps that are quietly costing you thousands a month. This starts with one honest look at what's really happening in your business.
Which one are you?
Wherever Your Spa Is Right Now, There's a Clear Next Step
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24+ Years Inside Spas, Now Working for Your Business
Maona wasn't built by generic business coaches. Our team has stood at the front desk, run the treatment room, and managed the P&L of luxury spas and 5 star hotel wellness programs. We're a new firm, but not a new team.
ABOUT US
Built From Every Angle of the Spa Industry.
- Licensed practitioners with decades of hands-on experience
- Business strategists who understand business and the wellness industry inside out
- A team that has built, scaled, and turned around spa businesses
- Committed to your growth, not just a one-time consultation
We built Maona where it matters most: in the treatment room, the boardroom, and the classroom. Real hands-on experience, professional training, and sharp business strategy, all working together so you get guidance that actually works in the real world.
ABOUT US
TAMIKA DE LOS SANTOS
Licensed Esthetician, Massage Therapist, and Certified Proctor, Tamika combines clinical expertise with teaching skills and hospitality knowledge. As the founder of AKIMAT Wellness and author of The Ultimate Spa Blueprint, she is certified in Lymphatic Drainage and trained as a Massage Therapy Instructor, bringing deep, real-world insight to every engagement.
Clinical & Client Experience Strategy
ANDRE MCBEAN
Certified Hospitality Administrator Andre leverages extensive experience in 5-star hotel spas and luxury wellness to oversee full-spectrum operations, financial auditing, and service delivery. His career spans every business level from front desk to assistant spa director, providing the ground-level insight necessary to run high-performing facilities.
Operations & Financial Strategy
JEWEL HYLTON
Chief Marketing Officer & Brand Strategist
Google Certified Digital Marketer, e-commerce strategist, and branding specialist who founded Kindah Studios, a remote creative agency serving wellness, nonprofit, and holistic e-commerce clients. At Maona, she leads the brand, marketing, and digital pillar, leveraging her full creative team to ensure every spa client maintains a polished and intentional online presence.
Clinical & Client Experience Strategy
Licensed Esthetician, Massage Therapist, and Certified Proctor, Tamika combines clinical expertise with teaching skills and hospitality knowledge. As the founder of AKIMAT Wellness and author of The Ultimate Spa Blueprint, she is certified in Lymphatic Drainage and trained as a Massage Therapy Instructor, bringing deep, real-world insight to every engagement.
Operations & Financial Strategy
Certified Hospitality Administrator Andre leverages extensive experience in 5-star hotel spas and luxury wellness to oversee full-spectrum operations, financial auditing, and service delivery. His career spans every business level from front desk to assistant spa director, providing the ground-level insight necessary to run high-performing facilities.
Our Services
One Partner for Every Stage of Your Spa's Growth
A thriving spa needs more than great treatments; it needs a strong brand, airtight operations, and a business built to grow. That's why our consulting covers every dimension of your success, end to end.
Spa Concept & Brand Development
Financial Auditing & Performance
Vendor Sourcing & Equipment
Treatment Engineering
Proctor Services
Operational Systems & SOPs
Marketing & Digital Presence
Software Setup & Management
Advisory Retainer
Staff Training & Client Experience
Secret Spa Shopping
Business Setup & Launch
Launch Support
From Audit to Action
Phase 1
Close the Gap.
We start with the single biggest thing costing you money right now.
Phase 2
Build for Growth.
With the gap closed, we put real systems in place: pricing, operations, guest experience, so growth isn't accidental.
Phase 3
Scale & Optimize.
We refine what's working and build the structure to grow it further without you having to hold it all together yourself.
How We Measure Results
In Phase 1, we agree on what 'results' means before we start: increased service revenue, improved retention, streamlined operations, or a stronger brand, depending on what the audit flagged.
If we implement the plan and you're not seeing movement on the metric we agreed on, we keep working that phase at no additional cost until you do. You're never paying for a phase that hasn't worked yet.
Frequently Asked Questions
Is this right for a spa that hasn't launched yet?
Yes, getting clarity before you build saves you from expensive mistakes early.
How is this different from a general business coach?
We've actually worked inside spas; clinical, operational, and marketing expertise, not generic frameworks.
What if I don't get value from the audit?
You don't pay, or we make it right; see the Guarantee above.
Spa Blog
Articles, guides, and insights
Your Spa Has the Potential to Do More.
Whether you're building from scratch or refining what you have, the first conversation is free and if you qualify for the Founding Case Study Program, so is the audit.
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