TERMS OF SERVICE 

1. WHO WE ARE

Maona Spa Partners LLC ("Maona," "we," "us," or "our") is a spa and wellness business consulting firm registered in the State of New Jersey, headquartered at 111 Town Square Place, Suite 1291, Jersey City, NJ 07310.

These Terms of Service ("Terms") govern your use of our website at maonaspaconsulting.com and any services you purchase or engage with through Maona Spa Partners LLC.

2. ACCEPTANCE OF TERMS

By accessing our website, submitting a form, purchasing a service, or otherwise engaging with Maona, you confirm that:

• You are at least 18 years of age
• You have the legal authority to enter into a binding agreement
• You have read, understood, and agree to these Terms in full
• If acting on behalf of a business, you have authority to bind that business to these Terms

If you do not agree to these Terms, you must immediately discontinue use of our website and services.

3. SERVICES

Maona Spa Partners LLC provides spa and wellness business consulting services including but not limited to:

• Spa Profit and Experience Audits
• Operations Consulting
• Guest Experience Strategy
• Revenue and Pricing Strategy
• Brand, Marketing and Digital Presence Consulting
• Secret Spa Shopping
• Staff Training and Development
• Advisory Retainer Services

The specific scope, deliverables, timeline, and fees for each service are outlined at the time of purchase or in a separate service agreement. We reserve the right to modify, add, or discontinue any service at any time without prior notice.

4. SPA PROFIT AND EXPERIENCE AUDIT

The following terms apply specifically to our $197 Spa Profit and Experience Audit:

What Is Included

Upon payment of the audit fee, Maona will conduct a comprehensive review of your spa business including pricing structure, service menu, client journey, website and booking experience, and digital presence. You will receive a written report with a minimum of 35 prioritized, actionable recommendations.

Delivery Timeline

Your audit report will be delivered within 7 business days of payment confirmation and receipt of your completed intake form. Business days exclude weekends and federal holidays. Delays caused by incomplete intake information are not the responsibility of Maona.

Accuracy of Information

You agree to provide accurate, complete, and truthful information in your intake form. Maona is not responsible for audit findings or recommendations that are affected by inaccurate or incomplete information you provide.

Scope Limitation

The audit is an expert review and advisory service. It does not constitute legal, financial, medical, or accounting advice. Recommendations are based on industry expertise and the information you provide and are not guaranteed to produce specific business outcomes.

5. PAYMENT TERMS

• All fees are listed in U.S. dollars and are due in full at the time of purchase unless otherwise agreed in writing
• Payment is processed through secure third-party payment processors. Maona does not store your payment card information.
• All sales are subject to applicable taxes as required by law
• Failure to complete payment will result in services not being initiated or delivered
• For retainer or ongoing consulting engagements, payment terms will be outlined in a separate service agreement

6. REFUND AND CANCELLATION POLICY

Spa Audit

Due to the custom, labor-intensive nature of our audit service, all audit purchases are non-refundable once work has commenced. If you request a cancellation before your intake form has been submitted and work has not yet begun, we will issue a full refund within 5 business days.

If you are not satisfied with your audit report, please contact us at hello@maonaspaconsulting.com within 7 days of delivery. We will review your concerns and work with you to address them. Our goal is for every client to walk away with clear, actionable value.

Consulting Services

Cancellation and refund terms for consulting packages and retainer agreements are outlined in the individual service agreement signed at the time of engagement.

General

Maona reserves the right to issue refunds at our sole discretion on a case-by-case basis. Refunds, where issued, will be returned to the original payment method within 10 business days.

7. OUR GUARANTEE

We stand fully behind the quality of our work. If you complete your Spa Profit and Experience Audit and do not find the report to be clear, personalized, and actionable, contact us within 7 days of delivery and we will make it right. This guarantee applies to the audit service only and does not extend to business outcomes, revenue results, or third-party actions taken based on our recommendations.

8. INTELLECTUAL PROPERTY

Our Content

All content on our website and in our deliverables including text, graphics, logos, design elements, reports, templates, frameworks, and methodologies is the intellectual property of Maona Spa Partners LLC and is protected by applicable copyright, trademark, and intellectual property laws.

You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any of our content without our prior written consent.

Your Content

By submitting information, intake forms, or other materials to Maona, you grant us a limited, non-exclusive license to use that information solely for the purpose of delivering your requested services. We will not share your proprietary business information with third parties outside of what is disclosed in our Privacy Policy.

Deliverables

Upon full payment, you are granted a non-exclusive license to use the audit report and other deliverables we provide for your internal business purposes. You may not resell, sublicense, or distribute our deliverables to third parties.

9. CONFIDENTIALITY

We treat all client business information as strictly confidential. We will not disclose your proprietary business details, financial information, or operational data to any third party except as required to deliver your services or as outlined in our Privacy Policy.

We may reference the general nature of our client work in marketing materials but will never identify you or your business by name without your explicit written consent.

10. DISCLAIMER OF WARRANTIES

Our website and services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Maona Spa Partners LLC disclaims all warranties, express or implied, including but not limited to:

• Warranties of merchantability or fitness for a particular purpose
• Warranties that our services will produce specific business results
• Warranties that our website will be uninterrupted, error-free, or free of viruses or harmful components

Consulting advice, audit findings, and strategic recommendations are based on our professional expertise and the information you provide. We do not guarantee specific revenue outcomes, client retention rates, or business growth as a result of our services.

11. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Maona Spa Partners LLC, its founders, employees, contractors, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services, including but not limited to loss of revenue, loss of profits, loss of data, or loss of business opportunity.

In no event shall our total liability to you exceed the amount you paid to Maona in the 90 days preceding the claim giving rise to liability.

12. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Maona Spa Partners LLC and its founders, officers, employees, and contractors from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in connection with:

• Your use of our website or services
• Your violation of these Terms
• Your violation of any applicable law or third-party rights
• Any inaccurate or misleading information you provide to us

13. THIRD-PARTY SERVICES AND LINKS

Our website may reference or link to third-party tools, platforms, and services including HubSpot, Stripe, Google, and Meta. These are independent companies and their use is subject to their own terms and privacy policies. Maona is not responsible for the practices, content, or availability of any third-party services.

Any recommendations we make regarding third-party tools or platforms are based on our professional experience and do not constitute a formal endorsement or guarantee of those services.

14. PROHIBITED CONDUCT

By using our website and services, you agree not to:

• Use our website or services for any unlawful purpose
• Attempt to gain unauthorized access to our systems or data
• Reproduce, resell, or distribute our proprietary content or deliverables without written permission
• Submit false, misleading, or fraudulent information in any form or intake
• Engage in any conduct that could damage, disable, or impair our website or services
• Use automated tools to scrape, crawl, or extract content from our website

We reserve the right to terminate your access to our services immediately and without notice if you violate any of these prohibitions.

15. TERMINATION

Maona reserves the right to suspend or terminate your access to our website or services at any time and for any reason including violation of these Terms. Upon termination, any outstanding payment obligations remain due and payable. Sections 8, 9, 10, 11, 12, and 16 of these Terms survive termination.

16. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms are governed by and construed in accordance with the laws of the State of New Jersey, without regard to its conflict of law principles.

Informal Resolution

Before initiating any formal dispute, you agree to contact us at hello@maonaspaconsulting.com and give us 30 days to attempt to resolve the issue informally.

Binding Arbitration

If informal resolution fails, any dispute arising out of or relating to these Terms or our services shall be resolved by binding arbitration administered in Hudson County, New Jersey in accordance with the rules of the American Arbitration Association. The decision of the arbitrator shall be final and binding.

Class Action Waiver

You agree that any dispute resolution proceedings will be conducted on an individual basis only and not as a class, consolidated, or representative action.

17. CHANGES TO THESE TERMS

We reserve the right to update or modify these Terms at any time. When we make material changes, we will update the effective date at the top of this page and notify you by email where appropriate. Your continued use of our website or services following any changes constitutes your acceptance of the updated Terms.

18. SEVERABILITY

If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

19. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and any applicable service agreements, constitute the entire agreement between you and Maona Spa Partners LLC with respect to your use of our website and services and supersede all prior agreements, understandings, and representations.

20. CONTACT US

If you have any questions about these Terms of Service, please contact us:

Maona Spa Partners LLC 111 Town Square Place, Suite 1291 Jersey City, NJ 07310

Email: hello@maonaspaconsulting.com Phone: (888) 787-9395

We aim to respond to all inquiries within 5 business days.